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PRODUCT FAQ
1. WHAT DO I DO IF  MY HEADGEAR GET  DAMAGED?
IF THE HELMET IS VISIBLY DAMAGED (CRACKED OUTER SHELL, CRUSHED OR CRACKED FOAM LINER OR ANY OTHER DAMAGE) DON’T USE IT. IN MOST CASES ALL OF THE HELMET’S PROTECTIVE CAPACITY IS USED UP WHEN IMPACTED,AND A DAMAGE MAY NOT BE VISIBLE BUT IT MAY NOT PERFORM AS IT SHOULD IN CASE OF AN ACCIDENT.
2. WHAT KIND OF WARRANTY DOES MY HELMET COME WITH?
ANY MATRIX HELMET DETERMINED BY MATRIX TO BE DEFECTIVE IN MATERIALS OR WORKMANSHIP WITHIN 14 DAYS FROM THE DATE ORDER DATE, WILL BE REPAIRED OR REPLACED, AS SOON AS HELMET RECEIVED TOGETHER WITH PROOF OF PURCHASE. IF YOU HAVE ANY QUESTIONS REGARDING YOUR WARRANTY, PLEASE CONTACT US AT [email protected] OR VIA TELEPHONE CALL AT +44(0)2021917327 .
3. CAN I MODIFY MY  ORDER?
AS LONG AS YOUR ORDER HAS NOT BEEN SHIPPED, AND IF YOU CREATED AN ACCOUNT WHEN ORDER HAS BEEN PLACED, YOU CAN LOG ON TO YOUR ACCOUNT BY ENTERING YOUR EMAIL AND PASSWORD, WHERE YOUC EASILY MODIFY YOUR EXISTING ORDER, EG. HELMET SIZE, COLOUR, ADD-ONS. IF YOU DONT HAVE ACCOUNT AND WANTING TO MODIFY YOUR ORDER PLEASE EMAIL US AT [email protected] OR VIA TELEPHONE CALL AT +44(0)2021917327 .
4. CAN I RETURN A PRODUCT ORDERED & OBTAIN A REFUND? (PURCHASED DIRECTLY FROM MATRIX HELMETS)
WE WILL REFUND FULL VALUE OF THE ORDER, REFUND OF PURCHASE WILL BE GIVEN IF PRODUCT RETURNED WITHIN 14 DAYS FROM THE DATE SHOWN ON THE INVOICE SUPPLIED WITH THE GOODS PURCHASED PLEASE NOTE 1. ITEMS RETURNED FOR REFUNDS MUST BE UNUSED AND IN THE SAME CONDITION AS SUPPLIED. 2. PROOF OF PURCHASE SUCH AS INVOICE WILL BE REQUIRED. 3. REFUNDS WILL NOT INCLUDE RETURN POSTAGE FEE 4. WE WILL CONFIRM RECEIPT OF YOUR RETURNED ITEM. 5. REFUNDS IN FULL WILL BE MADE AFTER RECEIPT OF RETURN AND ONCE GOODS HAVE BEEN INSPECTED. 6. IT MAY TAKE UP TO 7 DAYS FOR A REFUND TO BE PROCESSED AND CREDITED BACK TO YOUR ACCOUNT.
5. CAN I EXCHANGE MY HELMET IF IT DOES NOT FIT  CORRECTLY?
YES, PRODUCT PURCHASED ONLINE, BY TELEPHONE OR BY MAIL ORDER CAN BE EXCHANGED FOR ANOTHER PRODUCT AS LONG AS ITEM RETURNED WITHIN 14 DAYS FROM THE ORDER DATE, PLEASE EMAIL US AT [email protected] OR VIA TELEPHONE CALL AT +44(0)2021917327 FOR MORE INFOMATION.
6. CAN I PAINT MY HELMET?
MATRIX HELMET CAN NOT RECOMMEND TO APPLY ANY SOLVENT MATERIALS ON A PROTECTION HEADGEAR, SOLVENT MATERIALS CAN SIGNIFICANTLY REDUCE HELMET PROTECTIVE PROPERTIES AND IN SOME CASES DAMAGE THE SHELL.